Privacy Policy

Effective Date: September 15, 2026
Last Updated: September 15, 2026

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The Cafe Operator (“The Cafe Operator,” “we,” “us,” or “our”) respects your privacy and is committed to being transparent about how we collect, use, disclose, and protect information when you visit our website, create an account, purchase a membership, enroll in a program, apply for The Exchange, register for an event, book a consultation, join our community, subscribe to communications, or otherwise interact with our services.

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This Privacy Policy describes our information practices and the choices available to you.

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By using our website or services, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

The information we collect depends on how you interact with The Cafe Operator.

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Information You Provide to Us

We may collect information you voluntarily provide, including:

• Name

• Email address

• Telephone number

• Mailing or billing address

• Business name and business information

• Job title or role

• Account and profile information

• Membership information

• Program and course enrollment information

• Event registrations

• Consultation and meeting information

• Applications and form submissions

• Responses to surveys or questionnaires

• Communications you send to us

• Community posts, comments, or other content you choose to submit

• Information provided through The Operator Help Line

• Information provided when applying for or participating in The Exchange

• Preferences and interests you choose to share with us

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Some forms, applications, consulting engagements, or programs may request additional information reasonably necessary to provide the applicable service.

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Payment Information

When you purchase a membership, program, consultation, event, or other paid service, payment information is processed through our payment-processing providers.

The Cafe Operator does not necessarily receive or store your complete credit or debit card number. Payment providers may collect and process payment information according to their own privacy policies and security practices.

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Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically, including:

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• IP address

• Browser type

• Device type

• Operating system

• Approximate location derived from your IP address

• Pages visited

• Links or buttons clicked

• Referral source

• Date and time of visits

• Session activity

• Website interactions

• Course or program engagement

• Marketing campaign interactions

• Cookie and similar technology information

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We use this information to understand how visitors use our website, improve our services, measure marketing performance, maintain security, and improve the customer experience.

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2. How We Use Information

We may use personal information to:

• Provide and operate our website and services

• Create and manage user accounts

• Process memberships and subscriptions

• Process registrations and purchases

• Administer The Exchange and other programs

• Provide courses, educational content, and resources

• Schedule consultations and meetings

• Manage events

• Operate community features and groups

• Respond to questions and customer-service requests

• Communicate with members and program participants

• Send transactional and account-related communications

• Send newsletters and marketing communications where permitted

• Personalize and improve the user experience

• Understand how visitors interact with our website

• Measure marketing and advertising performance

• Develop new programs, products, services, and features

• Detect fraud, abuse, security threats, or technical problems

• Maintain and improve website functionality

• Enforce our agreements and policies

• Comply with applicable legal obligations

• Protect the rights, property, and safety of The Cafe Operator, our customers, and others

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We may also use aggregated or de-identified information for analytics, research, business planning, and service improvement where permitted by law.

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3. Wix and Our Technology Providers

The Cafe Operator website and certain services are operated using Wix and related Wix services.

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As a result, information you provide through the website may be collected, stored, or processed through Wix's technology infrastructure and associated services.

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We may also use third-party providers to support services such as:

• Payment processing

• Website hosting and infrastructure

• Email delivery and marketing

• Analytics

• Advertising

• Scheduling

• Video hosting

• File storage

• Customer communications

• Security

• Business operations

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These providers may process information on our behalf as necessary to perform their services.

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Their handling of information may also be governed by their respective privacy policies and contractual obligations.

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4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, analytics technologies, and similar tools.

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These technologies may be used to:

• Keep the website functioning

• Remember user preferences

• Maintain account sessions

• Understand website traffic

• Measure engagement

• Analyze website performance

• Determine how visitors find our website

• Measure marketing campaigns

• Improve content and services

• Support advertising and remarketing where enabled

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Some technologies are necessary for the operation of the website, while others may be used for analytics, functionality, or marketing.

Where required, visitors may be provided with controls for managing certain cookie or tracking preferences.

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You may also be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

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5. Analytics and Advertising

We may use Wix analytics and other analytics services to understand how visitors interact with The Cafe Operator.

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We may also use advertising platforms, including social-media and search advertising platforms, to promote The Cafe Operator and measure the effectiveness of campaigns.

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Depending on the technologies we use, advertising providers may collect information about your interaction with our website or advertisements.

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If we materially change the advertising or tracking technologies used on our website, we may update this Privacy Policy and applicable privacy controls accordingly.

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6. Email and Marketing Communications

If you subscribe to our mailing list, register for a program or event, become a member, provide your contact information, or otherwise interact with The Cafe Operator, we may send you communications related to our services.

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Marketing emails will provide a method for unsubscribing from future marketing communications where required.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the message.

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Please note that opting out of marketing communications does not necessarily prevent us from sending transactional or service-related messages, such as payment confirmations, account notices, program information, security communications, or other messages necessary to provide services you requested.

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Federal CAN-SPAM rules require commercial marketing emails to provide an opt-out mechanism and require opt-out requests to be honored within 10 business days.

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7. How We Disclose Information

We may disclose personal information to third parties when reasonably necessary to operate our business or provide our services, including:

• Website and hosting providers

• Payment processors

• Email and communications providers

• Analytics providers

• Advertising and marketing providers

• Scheduling and event platforms

• Video and content-hosting providers

• Technology and IT providers

• Professional advisers

• Contractors or service providers assisting The Cafe Operator

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We may also disclose information:

• When required by law, court order, subpoena, or other legal process

• To investigate fraud, security incidents, or violations of our policies

• To protect our legal rights or the safety of others

• In connection with a merger, acquisition, financing, sale, restructuring, or transfer of some or all of our business or assets

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The Cafe Operator does not sell personal information for money.

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However, certain advertising or analytics activities may be considered “sharing” or otherwise regulated under some privacy laws even when no money is exchanged. Where applicable, we will provide legally required notices and choices.

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8. California Privacy

California residents may have certain privacy rights depending on the law that applies to The Cafe Operator and the particular processing activity.

These may include rights to request information regarding personal information collected about them, request correction or deletion, and exercise applicable choices regarding certain uses or disclosures of personal information.

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Not every privacy right applies to every business, user, or situation.

If you are a California resident and would like to submit a privacy-related request, please contact us using the information provided below.

We will evaluate and respond to requests in accordance with applicable law.

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The CCPA provides qualifying California consumers with rights including knowing, deleting, and opting out of sale or sharing, but those requirements apply only to businesses meeting the statute's coverage criteria. California's current adjusted annual-gross-revenue threshold is $26.625 million, with other independent statutory routes to coverage as well.

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9. Do Not Track and Privacy Signals

Some browsers provide “Do Not Track” signals or other privacy preference mechanisms.

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Because there is not a single universally adopted standard governing all Do Not Track signals, our website may not respond to every browser-based Do Not Track signal.

Where applicable law requires recognition of a legally recognized privacy preference signal, we will endeavor to honor such signals as required.

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Third-party analytics, advertising, or technology providers may independently collect information through our website and may have their own policies regarding browser signals and privacy preferences.

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California's CalOPPA specifically requires covered privacy policies to disclose how the operator responds to Do Not Track signals or similar mechanisms and whether other parties may collect personally identifiable information regarding users' online activities.

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10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services

• Maintain customer and membership relationships

• Fulfill transactions

• Maintain business and financial records

• Resolve disputes

• Enforce agreements

• Meet legal, accounting, tax, or regulatory requirements

• Protect against fraud and security threats

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Retention periods may vary depending on the type of information and the reason it was collected.

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When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our practices and applicable law.

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11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

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We also rely on established technology and payment providers to maintain security controls appropriate to the services they provide.

However, no website, electronic transmission, storage system, or security measure can guarantee absolute security.

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Accordingly, we cannot guarantee that personal information will always remain completely secure.

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12. Community Features

The Cafe Operator may offer groups, discussion areas, comments, community features, events, or other opportunities for users to interact.

Information you voluntarily post in areas visible to other users may be seen, copied, or used by those users.

Please use care when deciding what personal or confidential information to share through community features.

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13. Courses, Programs, and The Exchange

When you enroll in a course, membership, accelerator, coaching program, or other educational offering, we may collect information relating to your participation, progress, attendance, communications, assignments, and interactions with the program.

Certain programs may include recorded sessions.

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Any recording practices, participation requirements, or additional terms applicable to a particular program may also be addressed in that program's terms, enrollment materials, or participant agreement.

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14. Children's Privacy

The Cafe Operator's website and services are intended for adults and business professionals and are not directed to children under 13.

We do not knowingly seek to collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 in circumstances requiring parental consent, we will take reasonable steps to delete the information.

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15. Third-Party Websites and Services

Our website may contain links to websites, applications, social-media platforms, or services operated by third parties.

The Cafe Operator is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage users to review the privacy policies of third parties before providing personal information to them.

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16. Your Choices

Depending on your relationship with The Cafe Operator and applicable law, you may be able to:

• Update certain account information

• Unsubscribe from marketing emails

• Adjust cookie preferences

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Ask questions about how your information is used

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To submit a privacy request, contact us using the information below.

We may need to verify your identity before completing certain requests.

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17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

When we make changes, we will update the “Last Updated” date at the top of this page.

If changes are material, we may provide additional notice when appropriate.

We encourage visitors to review this Privacy Policy periodically.

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18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact:

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The Cafe Operator
Email: hello@thecafeoperator.com
Website: TheCafeOperator.com